For the quickest reply, choose one of the preset subjects!
To extend your trip please go here now.
If you are already in Israel, click here.
No need to submit the form below
Check your status here
If you have waited more than 10 BUSINESS days (take into account weekends and holidays) and status still shows as Received–
then we may not have any update for you yet.
Before submiting your inquiry, the following may answer your question:
Once we receive your extension request form, we try to confirm your request within ten BUSINESS days. Please note that this is only an ESTIMATE. If there are significant airline backlogs, or shortage of seats, it may take longer.
With the Post-Covid rebound, we have been experiencing over the last few months, extremely high demand, and it may take a few days or weeks longer than the typical 10 days.
Remember that by submitting and application, you are not guaranteed an extension. We will do our best to secure your extension, but it is strongly recommended not to book other elements of your trip based on expected extension, until you are actually confirmed.
Other than the above, there is little info we can provide at this time. Submitting a request will only slow our ability to work on your extension.
Before submiting your inquiry, see below:
If you HAVE already received an extension then please change the subject above to “I want to cancel or change my extension…”.
If you have not yet been booked on an extension then just submit the form below and we will cancel your application and the credit card pre-authorization you submitted. You will remain with your original group flight back home. (If you are not planning on using that flight, then you MUST notify your Trip Organizer (not Gil Travel), in order not to lose your Birthright deposit).
If you have already received an extension, then please change the subject above to “I want to cancel or change my extension“
If you have NOT yet been granted your extension, then please submit the form below with the new dates (NO explanation or reason needed, please keep it concise, just state the new date(s) you want to request), and we will attempt to make the change. You will receive an email confirmation if it is successful.
We hear you! We’re with you and are sincerely doing our best to serve you. Our agents are working literally around the clock every day, and are trying to work around the bottlenecks that are not in our control.
We humbly ask that you find it in your heart to understand that although Gil Travel may have not yet given you what you are seeking, it may in fact not be in our control.
As a wise person once said, “please don’t shoot the messenger” . When we come back with an offer from the airline that is not ideal for you – prices, dates, routes – we are simply offering to you what is available, and behind the scenes, our agents are fighting for you all the way!
If your inquiry is truly about something else not addressed above or in FAQ then please submit the form below.
Please be aware that if your request is about something already addressed above, then it may take longer to respond.
The cost to change your return flight home is determined by the airline.
To see the cost for your airline please click here. All extensions fees are NONREFUNDABLE once confirmed, and any changes to a confirmed extension are subject to additional fees.
When you submit your application we do NOT charge your card. It is only a temporary pre-authorization. You will NOT be charged if we do not secure a date that you choose. It will only be charged once your request is confirmed.
If there is no flight available on your requested dates then the pre-authorization will be released (this may take a few days or longer, depending on your bank). You will NOT pay if you are not extended.
However, if we can find availabilty at a higer fare on your requested date then we will contact you by email for approval first. Please check your email, including spam folder, regularly. You will never be charged more than you approve.
Please do NOT submit this form, just see below:
If you have already been booked, then as per the terms and conditions, your payment is not refundable.
At any rate, to make any change, please email the Gil Travel agent who sent you the confirmation and request to be placed back on the group flight (if space is still available), or ask for a different date change.
There will be another fee due to make the change.
No need to tell us (Gil Travel) or submit the form!
However, in order not to lose your Birthright deposit, you MUST tell your Trip Organizer or the airline if you are not going back with your Birthright ticket: See important details below:
Before departure from North America:
If you are making your own return flight plans (or staying in Israel after your trip), meaning you do not want to use the return portion of your Birthright paid ticket home – and you are NOT extending to another date – then you MUST notify your Trip Organizer – not Gil Travel. This means you are forfeiting your return ticket. Your Trip Organizer will make the needed adjustments.
Again, this is only if you are not extending.
However, if you have extended with Gil Travel and ARE using that flight, then there is no further action needed. As long as you received your email confirmation from us, then your good to go!
If you DID extend and received your confirmation, but now would like to forfeit that extension flight, then likewise, you MUST notify your Trip Organizer – not Gil Travel. This means you are forfeiting your return ticket. Your Trip Organizer will make the needed adjustments.
Once you are in Israel:
You must notify your airline in Israel that you are not using your return flight. Click here for your airline’s contact info in Israel. (If you don’t show up for your flight, and do not notify them, you may lose your Taglit Birthright deposit).
Please do not contact us for changes once you are in Israel.
Gil Travel can NOT access your reservation to make ANY changes once you have departed to Israel. You must contact the airline in Israel directly. you will need your ticket number that was given to your group leader (please ask him/her for it). For instructions for your particular airline, please click here.
If the airline told you that you need to contact your travel agent, please make sure you called the special Birthright number for your airline listed here, and not the general 800 number for your airline. Only the airline’s special Birthright department can access your records.
We know that airlines are backlogged and it is taking a long time for many of you to get a reply from them. We are sincerely sorry. We still can not access the records to make the changes for you.
For ElAl passengers only:
Please click here to submit your request if you are already in Israel.
