If you HAVE already received an extension then change the subject above to “I want to cancel or change my extension…”.
For the quickest reply, choose one of the preset subjects!
To extend your trip please go here now.
Check your status here
If you have waited more than 10 BUSINESS days (take into account weekends and holidays) and status still shows as Received–
then we may not have any update for you yet.
Before submiting the form below, the following may answer your question:
Once we receive your extension request form, we try to confirm your request within ten BUSINESS days. Please note that this is only an ESTIMATE. If there are significant airline backlogs, or shortage of seats, it may take longer.
The travel industry has been experiencing over the last few months extremely high demand, and it may take a few days or weeks longer than the typical 10 days.
Remember that by submitting an application, you are not guaranteed an extension. We will do our best to secure your extension, but it is strongly recommended not to book other elements of your trip based on expected extension, until you are actually confirmed.
Before submitting, see below:
If you have NOT yet been booked on an extension then submit the form below and we will cancel your application and the credit card pre-authorization you submitted. You will remain with your original group flight back home.
If you are not planning on using that flight, then you MUST ALSO cancel your return flight, in order not to lose your Birthright deposit. To do so, click above on “I need to cancel (forfeit)…”
If you have NOT yet been granted your extension, then submit your new preferred dates below (NO explanation or reason needed), and we will attempt to make the change. You will receive an email confirmation if it is successful.
We hear you! We’re with you and are sincerely doing our best to serve you. Our agents are working literally around the clock every day, and are trying to work around the bottlenecks that are not in our control.
We humbly ask that you find it in your heart to understand that although Gil Travel may have not yet given you what you are seeking, it may in fact not be in our control.
As a wise person once said, “please don’t shoot the messenger” . When we come back with an offer from the airline that is not ideal for you – prices, dates, routes – we are simply offering to you what is available, and behind the scenes, our agents are fighting for you all the way!
If your inquiry is truly about something else not addressed above or in FAQ then please submit the form below.
Please be aware that if your request is about something already addressed above, then it may take longer to respond.
The cost to change your return flight home is determined by the airline.
To see the cost for your airline please click here. All extensions fees are NONREFUNDABLE once confirmed, and any changes to a confirmed extension are subject to additional fees.
When you submit your application we do NOT charge your card. It is only a temporary pre-authorization. You will NOT be charged if we do not secure a date that you choose. It will only be charged once your request is confirmed.
If there is no flight available on your requested dates then the pre-authorization will be released (this may take a few days or longer, depending on your bank). You will NOT pay if you are not extended.
However, if we can find availabilty at a higer fare on your requested date then we will contact you by email for approval first. Please check your email, including spam folder, regularly. You will never be charged more than you approve.
Please read below carefully to find the correct procedure for your specific travel situation.
Before Departure from North America:
1. If you did NOT make an extension: If you are making your own return flight plans (or staying in Israel after your trip), meaning you do not want to use the return portion of your Birthright paid ticket home – and you are NOT extending to another date – then you MUST notify your Trip Organizer – not Gil Travel. This means you are forfeiting your return ticket. Your Trip Organizer will make the needed adjustments. Again, this is only if you are not extending.
2. If you DID make an extension:
a. If you have extended with Gil Travel and ARE using that flight, then there is no further action needed. As long as you received your email confirmation from us, then you’re good to go!
b. If you DID extend and received your confirmation, but now would like to forfeit that extension flight, then you MUST notify your Trip Organizer – not Gil Travel. This means you are forfeiting your return ticket. Your Trip Organizer will make the needed adjustments.
Once your are in Israel (more than 2 BUSINESS days from your scheduled departure):
1. If you did NOT make an extension: If you are making your own return flight plans (or staying in Israel after your trip), meaning you do not want to use the return portion of your Birthright paid ticket home – and you are NOT extending your Birthright ticket to another date
Please fill out the form below to submit your cancellation request (more than 2 BUSINESS days from your scheduled departure)
Again, this is only if you did not extend.
b. If you DID extend and received your confirmation, but now would like to forfeit that extension flight, then
ONLY submit the form below after confirming above that this is the correct procedure for your situation!
You may submit this form, and as a courtesy, we will attempt to cancel you return flight. However, be aware that since it is less than 2 BUSINESS days until your scheduled departure, there may not be time to confirm the cancellation.
Use this subject ONLY if you want to be put back to your group flight, or if you want to choose a different extension. BUT if you want to completely cancel your return flight then change the subject above to “I need to cancel (forfeit) my return flight”.
If you already received your extension, then as per the terms and conditions, your first payment is not refundable.
If you still want to make another change there will be another fee.
Please go to your email and REPLY to the email that we sent you with the extension confirmation and request to be placed back on the group flight (if space is still available), or ask for a different date change.
STOP! Do not click submit. You have not entered any information!
Please read the instructions above!