You can find them here.

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You need to contact your Trip Organizer for this information.

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There is a cost to change your return flight home. That is determined by each airline. To see the cost for your airline please click here: https://forms.giltravel.com/br/extension_cost.aspx. Please note all extensions fees are nonrefundable, and any changes to a confirmed extension are subject to additional fees.

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You can pay with credit cards only, no airline frequent flyer miles are accepted.

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Once we receive your extension request form (https://forms.giltravel.com/br/), we will try to confirm your request within ten business days.

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No, once you submit the extension request form, you agree to let us confirm your return flight on the return date you provided if the rate matches the quoted fee of your airline (See details here). Please be aware that we consider flights from 00:00 to 23:59 on the provided date. You will only be asked to re-confirm a return flight if the quoted fee is not available and a higher fee is offered by the airline, or if there is no flight availability on the provided date.

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Your flight is NOT confirmed until you have received an email confirmation from a Gil Travel representative with new flight information. We recommend that you wait until you receive an emailed confirmation of your new travel itinerary prior to purchasing your own domestic travel as extension requests are not guaranteed.

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Birthright group tickets are subject to specific terms and conditions. There may be cases where a flight is available to the public that does not meet the requirements to be offered as part of the Birthright program. In some cases, the same class of service the group has is not also available for the requested extension, and the airline offers a higher fare to confirm the requested return flight. We always do everything possible to accommodate each request, and will provide you with the best options available.

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Please check with your Trip Organizer and try again later.

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You will need to fill out the “Travel With” field of the extension request form with the name (or names) of those with whom you wish to extend. They must do likewise. We will make every effort to confirm your request and book you with your travel partner(s).

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Please see the terms and conditions for your specific carrier’s maximum stay restrictions on the extension request page. Gil Travel cannot make any exceptions to extend your flight longer than the maximum stay allowed by the airline.

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No. You will have to depart with your group.

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You must have a confirmed return flight. Open returns are not allowed.

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No, stopovers are not allowed on Birthright ticket.

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No. No exceptions.

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If you want to cancel the domestic segment of your return flight, you need to submit the “Extension Request Form” even if you are not extending and are returning with the group. In the process, you will be asked to select a date for Extension Date Choices. Although you are not extending, it does require you to fill this part in so please just write the next date after your group leaves Israel. What you enter into Comments is the most important part. Under “Additional Comments” please write: I would like to return with the group, but I would like to CANCEL MY RETURN DOMESTIC FLIGHT FROM XXX to XXX.
Finish filling out the rest of the form and once we process the cancellation, we will email you. It is a minimum of $90 to cancel the flight (subject to airline approval,) but if the cost will exceed $90 we will contact you via email before we charge you. Please note that you will be required to pre-authorize your credit card for the amount indicated under the terms and conditions for an extension on your particular airline, but you will ultimately not be charged more than $90 without your prior authorization.

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Once you have booked an extension, subsequent changes will be subject to an additional extension fee. We will try to complete second changes within ten (10) business days. All changes are subject to availability. If you wish to change your extension after your departure, you need to contact the airline’s office in Israel. They can inform you about availability and fees, and you would pay any fees to the airline, not to Gil Travel. Please note these would be new fees, not included in the previously paid amount to confirm the original ticket.

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After departure, the following airlines must be contacted directly in Israel by the participant:

• Air Canada – 03-607-2111
• American Airlines – 0207-660-2300 or 0844-369-9899
• Delta Airline – 03-513-8000 ext 3
• El Al Israel Airlines – 03-977-1111/04
• United Airlines – 1809-344-363
  

  Please note any other branch offices and call centers of the airline cannot assist with Birthright tickets.

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You need to contact the airline’s office in Israel directly and ask for their assistance. They may ask for your confirmation number (you can find the code in the confirmation email you have received regarding your extended flight).

• Air Canada – 03-607-2111
• American Airlines – 0207-660-2300 or 0844-369-9899
• Delta Airline – 03-513-8000 ext 3
• El Al Israel Airlines – 03-977-1111/04
• United Airlines – 1809-344-363

  Please note any other branch offices and call centers of the airline cannot assist with Birthright tickets.

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Upgrades are not permitted.

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You can request a meal with your Trip Organizer.

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No. Please wait until the airline confirms your request and you receive a confirmation email

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Contact extensions@giltravel.com for all unanswered questions.

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